Grievance Redressal is an integrated system for grievance redressal in GVMC to achieve the goal of good governance using latest technology involving all stakeholders. A citizen can freely and conveniently file a grievance, track the grievance lodged on all important platform and receive response to his satisfaction both in terms of quality and time.

GVMC has also launched the Mobile App for registering citizen's grievances, which is linked to the Grievance Management portal of GVMC, where grievances can also be registered through Web ( https://gvmc.gov.in ).

A fast and user-friendly interface has been provided for registering and tracking of grievance through mobile phones. Each grievance will be provided a unique reference number. Citizen can use this reference number to track progress of grievances, send reminders & also for giving feedback after disposal. After successful registration, the reference will be automatically forwarded to the concerned officer for redressal.