Introduction

One Vizag One App ("we", "our", or "us"), a project by the Greater Visakhapatnam Municipal Corporation (GVMC), is committed to safeguarding the privacy of users and ensuring the security of personal information. This Privacy Policy outlines how we collect, use, and protect your personal information when you use the One Vizag One Mobile Application ("App"). By using the One Vizag One App, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect We collect the following types of personal information when you use our App: Authentication Details: Your login credentials such as username, password, and user-specific security settings. Device Information: Information such as device type, operating system version, IP address, and device identifiers to help improve app performance. Complaint/Service Requests: Details of complaints and service requests you submit, including category, description, images, and GPS location of the issue. Location Data: For features like Nearby Services and Weather Updates, we collect your current location when requested. QR Scans (if applicable): Any QR code scans used in specific service workflows (e.g., certificates validation).

2. How We Use Your Information The personal data we collect is used for the following purposes: Civic Service Requests: To process and track your complaints and service requests such as public health, engineering, town planning, etc., and forward them to appropriate municipal departments. Authentication: To ensure secure access to your account and personalize your app experience. Location-based Services: To show nearby services (hospitals, schools, ATMs, public toilets, petrol pumps, bus stops) and provide weather updates based on your location. Communication: To send important updates, notifications, and customer support responses related to your requests. Market Price Information: To display daily updated vegetable market prices for citizen reference. Improvement of Services: To analyze usage patterns and improve app features for a better experience.

3. Data Security We implement industry-standard security measures to protect your personal data, including: Encryption: All sensitive data (such as passwords and complaint details) is encrypted during transmission. Access Control: Only authorized personnel have access to personal information.

4. Location Access Location data is accessed only when required (e.g., submitting a service request, using “Near Me” or weather features). We do not continuously track your location. Location is used only to display nearby services or weather data and is not shared with third parties except for service fulfillment purposes.

5. Data Sharing We do not sell, rent, or lease your personal information to third parties. We may share your data in the following cases: Government Authorities: As required by law for compliance or verification purposes. Service Providers: With trusted third-party service providers (e.g., cloud services, database hosting) who assist in providing app functionality. These providers are obligated to maintain data confidentiality.

6. User Rights You have the following rights regarding your personal data: Access: View your personal data in the app. Correction: Update your profile and password via profile settings. Deletion: Request deletion of your account and associated data via customer support. Some data may be retained as required by law. Data Portability: Request your data in a structured, machine-readable format.

7. Cookies and Tracking Technologies We may use cookies or similar technologies to collect non-personal data about app usage to enhance user experience. You can disable cookies in your device settings, but some app features may not work as intended.

8. Third-Party Links The app may contain links to third-party websites or services not operated by us. We are not responsible for their privacy practices. We recommend reviewing their privacy policies before sharing any personal information.

9. Children's Privacy The One Vizag One App is not intended for children under the age of 13. We do not knowingly collect data from children. If we learn that personal information from a child has been collected, we will promptly delete it.

10. Changes to This Privacy Policy We may update our Privacy Policy occasionally. Any changes will be posted within the app with an updated "Effective Date." Please review the policy periodically.

11. Contact Us For any questions, concerns, or requests regarding your privacy or this policy, please contact our support team through the app or at: 📞 Phone: [Grievance number 180042500009, WhatsApp complaints 9666909192]

Site Visit Data

Thanks for visiting website of Greater Visakhapatnam Municipal Corporation, and reviewing our privacy policy. We collect no personal information, like names or addresses, when you visit our website. If you choose to provide that information to us, it is only used to fulfil your request for information.