Step - 1:
When a Caller dials Toll-Free Number 1800-4250-0009 and Landline 0891-2762876 of GVMC, automatically IVR System welcomes the caller and asks to choose an option of language.
Step - 2:
The caller has to choose a language, dial 1 for Telugu, 2 for English and 3 for Hindi.
Step - 3:
After selecting the language if the caller dials 2, the call will be transferred to the Call - Center operator who will take the details and enter the same in the application that generates a code and informs to filling station
