Modes Of Registering Grievances By The Citizens IVRS

Grievance Redressal - PGRS (Every Monday 11:00 A.M - 01:00 P.M at the premises of GVMC)

Call Centers - IVRS ( 6:00 A.M -8:00 P.M on Toll-Free Number - 1800-4250-0009)

Online Grievance Redressal System

Smart Vizag App (Mobile App)

If the caller dials 1 ( Complaints)

• Citizen can record complaint, name, address and telephone number after the beep.
• After the complaint is recorded a complaint number will be given to the caller.
• The complaint is transcripted by the call-center operator. An SMS will be automatically sent to the concerned official giving all details.
• At the same time a SMS will be sent to the complainant giving details like complaint number, name, telephone number of the concerned authority, etc.
• Once the complaint is redressed and updated, a SMS will be automatically sent to the complainant for confirmation.

If the caller dials 2 (Water Tanker)

• The call will be transferred to the Call - Center operator who will take the details and enter the same in application that generates a code and informs to filling station.

If the caller dials 3 (Taxes)

• The call will be transferred to the call- center operator who will give the necessary information

If the caller dials 4 (Taxes)

• General information like pre-requisites for getting new water connection, Title transfer, Birth certificate, Death certificate etc., will be replayed