The immediate task for the Civic Body is to redress public grievances and complaints. In a hierarchical organisation, settling these grievances become easier if they are monitored and if they are to be monitored one needs system to do that. Under this project a comprehensive complaints/grievances handling system has been devised and introduced. The essential features of this system are

• Recording of all the grievances in one database. The complaint/grievances may be received at the civic center or through the Internet or through the post or in person but they all go to the same data base enabling comprehensive monitoring.
• The system also provides methods to transfer the said complaint online to the concerned officer.
• The system also ensures communication to the complainant about the status of the redressal of his complaint.

PROPERTY TAX AND OTHER CHARGES DUES

Online collection of property tax through the service banks have already brought immense benefit both to the Corporation and to the Citizens. The Citizens at the click of the button can get the details of their assessment, their dues and the balances. They can also ask for alterations in their assessment records, if necessary. The corporation is also able to track the receipt of the property tax amounts in various banks on a real time basis.

BIRTH AND DEATH

The registration of birth and death is mandatory. Every citizen is a valuable human resource of the country and therefore it becomes everybody’s responsibility towards the country to register any Birth or Death in the family. The facility is being provided to the common citizens to come to the civic center and get their certificates delivered instantaneously. The entire birth and death record for the last seven years has been computerised and uploaded. The citizens can know whether his name is registered in the municipal records at the click of a button.

TENDER NOTICES

Every Government organisation has to follow tendering procedure to give equal opportunity to every body while taking up any work. The general perception is that tendering procedures remains shrouded. The project offers the facility to the contractors to get on line tender notices. They need not run from pillar to post for getting them now.

ON-GOING WORKS

The Corporation executes host of infrastructural works including the laying of the roads, drains, water pipelines, buildings and other civic amenities. The computerised civil works monitoring system helps the citizens and elected representatives track the status of civil works getting executed in their wards/city. They can also know who is doing that and what is the scheduled time of completion, what is the estimated cost and other relevant details. This should clearly bring accountability and transparency in the execution of these works.

BUILDING PLAN APPROVAL

The Visakhapatnam Municipal Corporation is engaged in the task of approval of building applications, sub-division of plots and regularisation of the structures within the city limits. The online facility of filing the building application forms, tracking their disposal is being provided enabling the Corporation to fulfill the commitment of disposal of such applications within the stipulated period.

TAP CONNECTIONS