Citizens Charter Home

 
Health and Sanitation Department:

Visakhapatnam Municipal Corporation has gone to great lengths to give its citizens a clean and green city. A clean city involves services in different areas like Sanitation, Greenery Maintenance and Health. The Health and Sanitation Department ensures a clean city and is headed by the Additional Commissioner, Health and Sanitation, duly assisted by the Chief Medical Officer of Health, a Biologist and the Veterinary Officer at the city level and Assistant Medical Officers of Health at Circle levels. 

The Department is engaged in Solid Waste Management and Public Health to keep the city neat and clean. Veterinary work, anti-malaria operations, issue of Birth and Death Certificates and Issue of Trade Licenses are the supporting activities of the department. 
A. Solid Waste Management and Public Health:
1. Street cleaning including sanitary measures, daily from 6 a.m. to 10 p.m. to in privatised areas on all days and non-privatised areas on all days, except on Sundays.
2. Collection and transportation of garbage, daily from 7 a.m. to 3 p.m. in privatised areas on all days and non-privatised areas on all days, except on Sundays.
3. Cleaning on selected main roads twice daily from 10 p.m. to 6 a.m. & 7 a.m. to 3 p.m.
4. Introduction of Janachaitanya Pathakam i.e., house to house collection of garbage.
5. Introduction of "SUBRAM" scheme with the co-operation of local communities.
6. Debris and construction waste removal service.
7. Sweeping of public roads.
8. Sanitary measures to keep the city clean .
9. Providing or replacing garbage bins.
10. Maintenance of public urinals and toilets on daily basis.
11. Repairs and white washing of toilets once a year.
12. Removal of blockages in urinals and toilets.

How can citizens help?
  • Ensure that your premises are cleaned before street cleaning and throw garbage in the bins before the pick-up time or hand it over to the garbage collector in the Ward where JANACHAITANYA & SUBRAM schemes are implemented.
  • Keep the surroundings of your building clean.
  • Segregate your garbage into bio-degradable and non-bio-degradable and discard them separately.
  • Report non-sweeping and not lifting of garbage.
  • Use urinals and toilets provided for public use.
  • Place a complaint if they are not cleaned or if repairs are needed.
Response Time:
  • Garbage will be lifted within 24 hours of the complaint.
  • No sweeping in the area. 
  • Debris removal - within 1 week after receipt of request from the party, on cost recovery.
  • Debris removal - once in a month from the public places where debris is deposited unauthorised.
  • Provision replacement of garbage bins - within 15 days.
  • Removal of chokes / clogs within 48 hours of detection / receipt of complaint.
Emergency Operation:
  • Complaints of inundation - within 4 to 8 hours
  • Fallen tree trunks branches - within 4 to 8 hours
  • Building / Wall collapse cases - within 4 to 8 hours
Whom to contact?

Initially, the Sanitary Supervisor in the Ward Office. In case of inaction on initial complaint, please contact A.M.O.H. or C.M.O.H.


B. Veterinary activities:
This is headed by the Veterinary Officer and helps to control indiscriminate straying of dogs and cattle on roads that causes blocks and hazards to citizens. 

Services:
  • Catching of rabid, ferocious dogs.
  • Removal of dead animal carcasses.
  • Impounding stray cattle.
  • Immunization and licensing of dogs.
  • Educating people on rabies through various media.
How can citizens help?
  • Get a license for your dog.
  • Report rabid dogs.
  • Complain about stray cattle.
  • Ensure cleanliness of cattle sheds and premises.
Response Time:
  • Removal of dead animals / carcasses within 24 hours of receiving complaint detection.
  • Catching of rabid, ferocious dogs - within 4 to 8 hours of receiving information.
Whom to contact?
Veterinary Assistant Surgeon & Chief Medical Officer of Health.
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