Citizens Charter Home

As part of its drive to improve the quality and promptness of service to the citizens of Visakhapatnam, the Municipal Corporation of Visakhapatnam has released "The Citizen Charter" to achieve the twin purpose of streamlining public service and informing the citizens of their rights and responsibilities. 

This document is a commitment to provide efficient and prompt services to the citizens in the expectation that the citizen will reciprocate and involve themselves in the healthy growth and upkeep of the city. 

In keeping with resolve of the State Government to provide an efficient administration, the Municipal Corporation adopts the principle of a "SMART" administration, that as "Simple, Moral, Accountable, Responsive and Transparent" administrators, their aim is to create a local administrative machinery that achieves public expectation and which will create an ever lasting partnership between the citizens and the administration, which is an endeavour to building a brighter tomorrow.

This charter is a promise to our customers that we wish to stand by.
This charter may not be treated as a legal document against the Municipal Corporation Visakhapatnam.

The Municipal Corporation of Visakhapatnam provides the following services to the citizens:

1. Sanitation public - private  11. Extracts of Council Resolution
2. Birth and death certificates 12. Town Surveyor Copies
3. Trade License 13. Transfer of property
4. Other complaints 14. New House Tax Assessments
5. V. C. Complaint 15. Demand Extracts
6. Building permission 16. Deposit of Tax Revision
7. Layout permission 17. Deposit on apartments etc.,
8. Maintenance of water supply 18. Parks & playgrounds
9. House Tap connection 19. Roads, drains and other civic infrastructure amenities
10. Lighting 20. Veterinary Public Health services

III. Our service standards:
We have set the following targets and standards and expect the following time period for delivery of various services:
Item of work  Targeted response time 
Sanitation / Public / Private interim  7 days
Birth & Death Certificates 3 days
Trade License  7 days
Other Complaints  24 hours
V. C. Complaints  3 days
Building Permission  15 days
Layout permission  60 days
Street Lighting  24 hours
Various Registers Copier 2 days
Town Surveyor copy  7 days
Transfer of property 7 days
New Assessment for the new house 7 days
Demand Extract  3 days
Dispose of R. P. 15 days 
Dispose of A. P. 30 days

Availability of forms and information:
The various forms relating to the department may be obtained free or on payment of the required fee as given below:
 

Title of form

Amount

Whom to contact
Birth & Death applications Free Chief Medical Officer of Health
Building Applications   Free City Planner
Tap Application Rs.25/-  Exe. Engineer (Water Supply)

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